When you visit TWIG, you will be asked to provide certain personal information for purposes of facilitating communications with you or carrying out transactions. It is always your choice whether or not to provide personal information. If you choose not to provide requested personal information, you will not be able to use certain features of our website and you will not be able to engage in transactions through the website.

TWIG may use your personal information to contact and correspond with you, to respond to your inquiries, to process transactions and payments, and to facilitate and enhance your use of our website. We do not sell or share your information to any other parties and keep your information confidential in a secure online system.

When you visit TWIG you will be asked if you’d like to sign up to receive emails about new and exciting products and offers. It is up to you to decide if you’d like to join this group. From time to time, we will send you brief email messages about new products, offers, and ideas on how to reduce waste in everyday life. You are welcome to unsubscribe to this group at any time.

TWIG currently uses Paypal as our e-commerce solution. Customers DO NOT require a Paypal account to use this service. Paypal also takes your privacy very seriously. Please visit Paypal’s Privacy Policy for full details.

We take your privacy as seriously as you do and work hard to make sure your information is protected.

If you have any questions about our policies please contact


By accessing our website, THETWIG.CA, you, the user, agree to the terms and conditions set out below.

We make no representations or warranties regarding the website and the content, including, without limitation,

  1. that the website and/or content will be accurate, complete, reliable, suitable or timely;
  2. that any content, including, without limitation, any information, data, software, product or service contained in or made available through the website will be of merchantable quality or fit for a particular purpose;
  3. that the operation of the website will be uninterrupted or error free;
  4. that defects or errors in the website will be corrected;
  5. that the website will be free from viruses or harmful components; and
  6. that communications to or from the website will be secure or not intercepted.

These terms and conditions may change at our discretion at any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions. We may correct errors or inaccuracies and change or update information on this website at any time without notice, including pricing and item availability. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. We reserve the right to cancel orders at our discretion and not to ship to certain addresses.

All content on, including the overall design, imagery, photography, illustrations, graphics and text is owned, controlled, or licensed to or other third parties and is subject to all applicable copyright and trademark laws. Such content is intended solely for personal, noncommercial (other than for the purchase of merchandise from use by visitors to our site. Any unauthorized use or reproduction is a violation of law and is strictly forbidden. You may not reproduce, publish, transmit or make any commercial use of content on

In accordance with privacy policy legislation, it is our policy to contact appropriate supervisory authority no more than 72 hours after becoming aware of a breach of users’ personal data, as well as communicating this information to the impacted users.

We protect personal data by employing techniques such as access restrictions, data minimization, site encryption and backups.